Who owns the data in my workspace?
Your organisation remains the controller of business data you enter. Facta-Z provides the software environment and processes data on your instructions to deliver the service, as described in the privacy page and your agreement.
Can I export my documents?
Yes. Use the exports area to download the materials your processes require. Available formats and scopes depend on the modules enabled for your workspace and any integration constraints from connected providers.
How do referrals interact with billing?
Referral credits and discounts follow the referral program terms page. They apply when eligibility checks pass and may depend on the plan your contact selects and how long they remain subscribed.
What happens if an integration disconnects?
The product surfaces connection status where integrations are configured. If a partner token expires or access is revoked, reconcile locally before relying on automated sync for statutory or closing deadlines.
Where should I report a security concern?
Use the contact page to route sensitive reports. Include reproduction steps, timestamps, and whether the issue may expose customer or financial data so the response can be prioritised appropriately.